LitiSync, Inc. (“LitiSync,” “we,” “our,” or “us”) provides software tools that assist attorneys and law firms in collecting, organizing, and managing client intake information and related case materials (the “Service”). This Privacy Policy explains how we collect, use, disclose, process, and safeguard information processed through the Service.

1. Role of LitiSync

LitiSync operates primarily as a technology service provider (data processor / service provider) supporting attorney workflows. Participating law firms typically act as the data controller (or equivalent role under applicable law) for legal matter data submitted through the Service and are responsible for determining how such data is used in connection with legal representation.

2. Information We Collect

We collect information provided directly by users, law firms, or intake participants, including:

Account and Contact Information

• Names
• Email addresses
• Phone numbers
• Firm or organizational information

Intake and Case-Related Information

• Audio recordings from intake sessions
• Transcripts generated from intake communications
• Uploaded documents, files, and images
• Case intake responses and structured intake data
• Matter-related communications

Technical and Usage Information

• Log files and system activity records
• Device and browser information
• IP address and session metadata
• Security, authentication, and access records

3. How We Use Information

We process information to:

• Provide, operate, maintain, and improve the Service
• Facilitate attorney-directed intake workflows
• Generate summaries, chronologies, and intake organization materials
• Enable communications, notifications, and workflow automation
• Maintain system integrity, security monitoring, and fraud prevention
• Comply with legal, regulatory, contractual, and professional obligations

Information processed through the platform is generally processed on behalf of participating law firms and in accordance with their instructions, applicable agreements, and applicable law.

4. Legal Bases for Processing (Where Applicable)

Where required by applicable law, we process personal information based on:

• Performance of contractual obligations
• Legitimate interests in operating, securing, and improving the Service
• Consent (including recording consent where applicable)
• Compliance with legal or regulatory obligations

5. How Information Is Shared

We do not sell personal information.

Information may be shared only:

• With the law firm responsible for the legal matter
• With trusted infrastructure providers, hosting providers, communications vendors, transcription providers, analytics providers, or other subprocessors acting on our behalf under contractual confidentiality and security obligations
• When required by law, regulation, subpoena, or legal process
• To protect the security, integrity, or legal rights of the Service, participating law firms, or users

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect information processed through the Service, including:

• Encryption in transit and at rest
• Role-based access controls
• Authentication and monitoring systems
• Security incident detection and response procedures

No method of transmission or storage is completely secure; however, we maintain safeguards designed to reduce the risk of unauthorized access, disclosure, or alteration.

7. Data Retention

Information is retained in accordance with:

• Instructions from the participating law firm controlling the legal matter
• Contractual requirements
• Applicable legal or regulatory obligations
• Operational, audit, and security requirements

Retention periods may vary depending on law firm policies, jurisdictional requirements, and professional responsibility obligations. Upon instruction from the controlling law firm, information may be exported or deleted in accordance with applicable procedures and system capabilities.

8. Individual Rights

Depending on applicable law, individuals may have rights to:

• Request access to personal information
• Request correction of inaccurate information
• Request deletion of personal information
• Request restriction or objection to certain processing activities
• Request portability where applicable

Requests relating to legal matter data should generally be directed to the law firm responsible for the matter, which acts as the data controller for such information. LitiSync will assist participating law firms in responding to requests where required by applicable law.

9. International Data Transfers

Information may be processed and stored in jurisdictions where LitiSync or its service providers operate. Where required, appropriate legal safeguards are implemented to support lawful cross-border transfers.

10. Children’s Privacy

The Service is not intended for direct use by individuals under the age of 18 without supervision of a participating law firm or authorized guardian. We do not knowingly collect personal information directly from children except where submitted in connection with attorney-managed legal matters.

11. Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. Unless otherwise required by applicable law, updates become effective upon posting the revised Privacy Policy to the Service or website. Continued use of the Service after the effective date constitutes acceptance of the revised Policy.
To the extent permitted by law, modifications will not apply retroactively to disputes or claims arising before the effective date.

12. Contact Information

For privacy-related questions or requests, contact:

LitiSync, Inc. — Privacy Office

c/o Law Office of Andrea Paparella, PLLC

134 W. 29th Street, Suite 1001

New York, NY  10001-5304

United States

13. Confidentiality and Privilege Context

Where the Service is used in connection with legal representation, certain information processed through the Service may be intended to support confidential communications or attorney-client privileged materials to the extent applicable under law. LitiSync cannot guarantee the application of privilege, and participating law firms are responsible for determining appropriate handling, review, and disclosure of matter materials.