This Communications Compliance Policy describes how LitiSync, Inc. (“LitiSync,” “we,” “our,” or “us”) supports lawful electronic communications conducted through the LitiSync platform (the “Service”), including email, SMS, and related notification channels.

1. Purpose

The purpose of this policy is to support lawful, transparent, and responsible electronic communications transmitted through the Service in compliance with applicable messaging, privacy, consumer-protection, and professional responsibility laws.

This policy should be read together with the applicable Master Service Agreement, Terms of Service, Privacy Policy, and Data Processing Agreement.

2. Communications Supported by the Platform

The Service may be used by participating law firms to send communications such as:

Intake confirmations and appointment reminders
Case-related notifications
Document upload requests
Intake follow-up messages
Administrative or account-related notifications
Security alerts and authentication messages

All communications are transmitted under the direction and control of the participating law firm responsible for the legal matter.

LitiSync acts solely as a technology service provider facilitating delivery.

3. Consent Requirements

Participating law firms are responsible for obtaining any legally required consent prior to sending SMS, email, or other electronic communications through the Service.

Depending on jurisdiction and message type, applicable laws may include federal and state consumer protection, anti-spam, and telecommunications regulations.

Where supported by the platform, the Service may facilitate:

Opt-in consent collection workflows
Consent record logging and storage
Message purpose identification
Consent status tracking
Time and method-of-consent metadata logging

The availability of technical tools does not transfer legal responsibility from the participating law firm.

4. Opt-Out and Preference Management

Where applicable, communications transmitted through the Service may include mechanisms allowing recipients to opt out of certain categories of non-essential communications.

Opt-out preferences, where supported, are recorded and applied to subsequent messaging in accordance with applicable law and law firm instructions.

Certain transactional or legally required communications related to active legal matters may continue to be delivered as permitted by law.

5. Prohibited Messaging Uses

Users may not use the Service to:

Send unlawful, deceptive, fraudulent, or misleading communications
Send unauthorized bulk messages or spam
Violate applicable messaging, privacy, or consumer-protection laws
Harass, threaten, defame, or impersonate individuals
Transmit content that infringes intellectual property or privacy rights
Send communications without required consent where consent is legally required

Violations may result in suspension or termination of messaging functionality or account access, in addition to any other remedies available under applicable agreements.

6. Recordkeeping and Logging

The Service may maintain logs of communications transmitted through the platform, including:

Message metadata
Delivery status
Authentication logs
Consent records
System activity records

Such logs are retained for compliance, auditability, security monitoring, dispute resolution, and operational integrity in accordance with the Records Retention & Deletion Policy and applicable agreements.

7. Third-Party Messaging Providers

LitiSync may engage trusted third-party communications providers to transmit SMS, email, or other electronic messages.

Such providers act as authorized subprocessors and are contractually required to implement appropriate security, confidentiality, and data protection safeguards consistent with applicable agreements and law.

8. Law Firm Responsibilities

Participating law firms remain solely responsible for:

Compliance with applicable messaging, advertising, and privacy laws
Determining the content, frequency, and purpose of communications
Obtaining and maintaining appropriate consent
Ensuring communications comply with professional responsibility rules
Managing opt-out and preference practices in accordance with law

LitiSync does not review all communications transmitted through the Service and does not assume responsibility for the substance of law firm–directed messaging.

9. Limitations

LitiSync provides infrastructure and compliance-support tools but does not provide legal advice regarding messaging law compliance. Participating law firms should consult qualified counsel regarding their specific legal obligations.

10. Changes to This Policy

LitiSync may modify this Communications Compliance Policy from time to time to reflect updates to the Service, legal requirements, or operational practices. Unless otherwise required by applicable law, updates become effective upon posting the revised version. Continued use of the Service after the effective date constitutes acceptance of the revised Policy. To the extent permitted by law, modifications will not apply retroactively to disputes arising before the effective date.

11. Contact

Questions regarding this Communications Compliance Policy may be directed to:

LitiSync, Inc.
Compliance Department
Support@LitiSync.com
c/o Law Office of Andrea Paparella, PLLC
134 W. 29th Street, Suite 1001
New York, NY 10001-5304
United States